NYC Food Empire Expands and Integrates with Flexible IP Video

Michelin-star-awarded Agern restaurant and high-traffic Great Northern Food Hall have deployed integrated POS and IP network video, solving unique installation requirements. Milestone XProtect video management software (VMS) is meeting the challenging needs of the fine-dining restaurant and adjacent food hall, both located in the landmark Vanderbilt Hall of Grand Central Terminal, New York.

More than 750,000 people pass through Grand Central Terminal every day. In addition to operating 24/7 and being one of the most visited tourist attractions in the US, the terminal is a historic site with much of its structure over 150 years old. These factors presented challenges for the installation of a new video monitoring and services network.

In our operations we serve 4,000 to 5,000 guests a day. For our business to stay profitable in a space like this, we must have very good systems in place. – Jens Baake, Head of Operations, MeyersUSA

Baake explained that when it came to the video surveillance system for his operations, the key functional requirements included coverage for liability, theft control, and the ability to monitor daily operations with Point of Sale (POS) system integration.

To combine resources and minimize the physical footprint of the installation, systems integrator Chris Kossifos and the CK Technology team deployed a unified IP network to integrate and transport six distinct systems: Milestone XProtect Corporate video surveillance software managing Axis network cameras, MICROS Retail Systems POS terminals and printers, computers that access the internet, WiFi for guests and staff, digital signage and audio. Each service shares the bandwidth of a single network cable to each station, which was important because there was no space to run more.

There’s a lot of flexibility in the Milestone software for bandwidth customization based on activity, motion, and time of day. XProtect is by far the easiest software to use and most reliable video management platform we have ever come across in our 20 years of deploying digital surveillance solutions. – Chris Kossifos, CK Technology

“Another critical use of the video system is to monitor the safety of employees. If we see something wrong, managers can coach and train staff before an injury occurs. From lifting heavy objects properly, to cleaning up grease or water on the floor, the preventive action from proactive monitoring is very beneficial,” said Jens Baake.

With the historic nature of the facility, the high-bandwidth multi-system requirements, and large user-base demands, this has been a challenging installation for many reasons.

As we add new retail locations, bakeries, and commissaries, we are able to add cameras without having to build a larger VMS. We can just add cameras and have them record over our private network, back to our main server storage in New Jersey. Milestone has been a fantastic partner in this project: their service and support have been great, and as far as the product is concerned, Milestone VMS is the best choice for our business. – Chris Kossifos

In April of 2017, MeyersUSA opened its newest venture, Restaurant Norman. Located in Greenpoint, Brooklyn, Norman is a contemporary restaurant and café, with an in-house bakery and bar. Norman started with seven IP video security cameras installed, managed with the Milestone VMS and connected to the MeyersUSA shared IP network through a secure VPN.

See also MeyersUSA video interviews and the full MeyersUSA Customer Case Study.