The Nemours Children’s Health System is a national resource providing pediatric medical care, research, education, prevention, and advocacy. It is one of the largest children’s health institutions in the U.S., committed to the highest quality care close to home for the convenience of patients and their families. They have discovered new ways to improve the experience further with video technology from Milestone Systems.
Nemours owns and operates two free-standing children’s hospitals: the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware, and the Nemours Children’s Hospital in Orlando, Florida, along with outpatient facilities in five states.
Telehealth Gives Families and Doctors Remote Services
Nemours also offers CareConnect, a 24/7/365 on-demand video-based, pediatric telehealth program, which provides family access to pediatricians through a smartphone, tablet or computer. At Nemours, technology plays a large part in their health services.
Joe Summanen has been the Technical Architect for Nemours in Florida for over eight years. He has seen the hospital and its systems nearly triple in size. Now with more than 1,800 network cameras, Nemours uses video for monitoring, security and situational awareness throughout the facilities.
“Remote video offers great efficiency for our care providers because they don’t have to leave the hospital and go to another location – they can give guidance to an ultrasound technician remotely,” said Summanen. “It’s another tool for our associates and clinical staff, to help them connect with families and provide better care more quickly.”
Beyond the Traditional for Better Patient Care
In addition to typical safety monitoring functions, Milestone Systems’ open platform video management software at Nemours Children’s Hospital delivers unique services to radiology and cardiology units, behavioral health training, perinatal care and more.
Nemours uses their video surveillance system in many non-traditional ways. This includes integrations that help the hospital improve facility efficiency, lower operational costs, and delivering a safe, pleasant and healthful patient experience.
With child safety foremost in mind, Nemours has deployed a camera in every patient room. Not only are there nurses and clinical staff in the room and at the nursing station, but the Trauma and Life Support Center can connect with audio, see into a room with video, and be able to assist remotely and call other rapid response teams if needed.
Nemours uses a mix of video, other data integrations and analytic tools to extend the effectiveness of human operators by quickly flagging potential issues. The open platform VMS enables other systems to share video and data.
“Several clinical groups within Nemours use our Milestone system regularly, including Cardiology and our ORs. We also share real-time ultrasound video across the system for physician ‘wet reads’ for fetal care and other diagnostics,” said Summanen. “In addition, our Behavioral Health and Autism clinics use video in patient care and tracking patient development over the course of visits.”
Cardiac Unit Benefits from Video
Video in the cardiac unit encodes every physiological monitor with the information integrated on the video software displays. This helps cardiac intensivists to monitor patients around the clock. If they are home or traveling, remote connectivity through the Milestone XProtect Smart Client lets them quickly check on patients through their smartphones or mobile devices.
“Providers are now able to monitor and check on their kids’ physiological monitors from their desk or even at home,” said Summanen. “It’s really reshaping our model of care at Nemours.”
Managing Behavioral Care with Video
With the Orlando Behavioral Health unit, video is used as a clinician tool for multiple people — including the parents — to observe a patient session without causing the child additional stress or distraction. There are usually a set of tasks for parents to work through with their child, and video records the family as training tool.
“We’ve received such great feedback from parents and our staff about how helpful the video is,” said Hodges. “Parents feel more confident in leaving their child in our care because they know that we’re monitoring everything very closely. Some patients are here for 30 hours a week, and at any point in time, we can review specific events or simply observe the progress.”
Listen to the 9 interesting video interviews with Nemours staff on their innovative use of video.
See the article on Nemours Children’s Hospital in Campus Safety Magazine.
Read the full Nemours Children’s Hospital case study on technology for better healthcare.