SE Water Keeps Systems Clear with Milestone Mobile Video

South East Water based in Melbourne, Australia, recently upgraded its mix of standalone, legacy monitoring systems with an integrated, flexible video surveillance Command center 2platform to support the organization’s ambitious technology and innovation strategy. This has greatly improved operations with integrated Milestone IP video and LPR, Integriti Access Control from Inner Range and Axis network cameras. The centralized video surveillance with remote access via mobile devices helps protect investments, reduce site visit costs and decrease response time to security and service issues. Engineers out in the field can relay the details of complex issues instantaneously from any location.

In the past, when an engineer would go to inspect a problem with a sewage pipe, we wouldn’t receive the information for hours or possibly days. Now, using Milestone Mobile, video can be recorded with a smartphone and immediately sent to our command center, where we can evaluate the cause and take appropriate action. It means we can respond to problems faster, and the impact to customers is greatly reduced. – Andrew Forster-Knight, Group Manager of Intelligent Systems at South East Water

Milestone’s open platform paired with network cameras from Axis Communications, enables South East Water to monitor its assets with a centralized solution that is easy for employees to use. The Axis cameras provide comprehensive coverage of offices and remote facilities, as well as street and underground sewage and drainage systems.

IMG_7386Milestone Mobile’s Video Push notification allows South East Water to quickly respond to incidents like major infrastructure damage, burst pipes, sewer spills and other critical events that can all be streamed in real-time from operators’ phones to the control room.

“Our most important criterion in choosing a new system was that it be an open platform. With Milestone, we got an almost unlimited amount of choices when it comes to camera vendors and third-party applications, reducing integration costs and maximizing the value of existing infrastructure, says Forster-Knight.

Ease-of-use was also a key factor. Thanks to the intuitive step-by-step wizard, team members with little previous experience can add any kind of camera and have it instantly pop up in the video client.

Milestone Helps Keep Assets Secure

With infrastructure located across inner Melbourne, security is an important consideration for South East Water. Graffiti presents a particular challenge, yet before Milestone and Axis, the video image quality wasn’t always good enough to assist police investigations.

The new solution means we have the ability to send ultra-high quality AVI video directly to the police, which they know will be admissible in court. – Forster-Knight

Integration with Access Control and LPR Provide Added Benefits 

Access control integration is also enhancing South East Water’s security processes. Using the XProtect Access module, South East Water is able to integrate Milestone’s video management and user interface with Integriti, South East Water’s access control system. This extra level of integration combines the verification of Milestone video with access control events, from a central client.

We installed and programmed the license plate recognition system to interact at a high level with the Integriti access control system, to control entry and exit from the sites multi-level carpark. All of the cameras and door locking can be controlled from the mapping within either the Milestone VMS or the Integriti access system. –  Sam Chisholm, Partner and Director, Elaren Security.

South East Water is also using XProtect LPR, a license plate recognition (LPR) add-on product fully integrated in the XProtect Smart Client interface, to streamline employee parking.

Employees can enter buildings with swipe cards or a Bluetooth-connected smartphone app. Now, with XProtect Access video verification, South East Water can confirm there are no unauthorized personnel entering offices or treatment plants.

Read the full SE Water case study for more details.