Tackling COVID-19 as a Community

As governments, businesses and individuals across the globe navigate a new world in these grim times of COVID-19, I remain inspired and humbled by the way we have been responding to the situation. We’ve seen people come together corporations adapting and communities stepping up to support vulnerable groups, as well as all the brave staff in the healthcare sectors who work tirelessly to treat and care for affected patients.

In the wise words of John Adams, every problem is an opportunity in disguise. And we all have a role to play in overcoming adversity.

100% Commitment to Customers and Partners

The key for the technology industry in the days just after the COVID-19 outbreak was how quickly we stepped up to ensure that our employees are safe and well-equipped to work remotely. At Milestone Systems, we split teams as soon as the first few cases surfaced, to ensure the safety and well-being of our employees, service partners and communities. This continues to be our number one commitment.

100% Commitment to Quality and Service

Although the ongoing disruption may have changed the way we work, our commitment to quality service remains the same. Our team is fully equipped to support customers and partners remotely through digital tools. While the current situation makes it difficult for in-person meetings, our team has been delivering informative content and company updates.

We’ve just announced Milestone Coffee Webinars series. I invite you to participate in these virtual meetings with our teams to find out what is currently going on, speak to some great technology partners, or pick up tips and tricks from our presales team.

The COVID-19 outbreak is impacting the entire security industry. What we’ve been hearing from partners is that business is more challenging, and new opportunities are becoming scarce. To give our partner community a helping hand in this difficult time, we’ve launched a new Care campaign. This includes upgrade offers, extra support, and lucrative offers for Care coverage. For more information, reach out to your local Milestone contact.

Our team is also continuously focused on innovation, and I believe that the solutions we develop together with our partners will continue to help in keeping cities safe around the world.

Service to the Community

Technology has proven to be instrumental in the fight against COVID-19. The World Health Organisation has recognised the significant role of AI, big data and surveillance systems in China’s response to the COVID-19 outbreak and keeping the virus contained.

Through this challenging time, video technologies have been increasingly adopted to support frontline heroes in high-risk environments such as airports, train stations and immigration checkpoints to medical facilities and hospitals.

As a video management company, we take this responsibility very seriously and work closely with our partners to navigate these unprecedented times together. Our video management systems provide an open platform that allows the integration of technologies, such as AI, analytics and heat-mapping into video systems that play a key role in frontline containment strategies.

At airports and immigration checkpoints, we see that video systems are being outfitted with thermal or infrared capabilities to allow staff and health officials to quickly identify and isolate unwell individuals to prevent further spread of the disease. AI capabilities also provide frontline staff with active assets that can process and assess multiple people simultaneously, reducing a great strain on manpower resources.

Similar deployments at hospitals have also proven effective to minimize contact between infected patients and medical staff, helping them to monitor and study patient behaviour remotely, in a non-intrusive manner. For medical staff taking care of quarantined patients, video analytics are useful to quickly notify if a bed-bound patient needs assistance or if a high-risk patient has had a fall.

Not Just Buzz Words; Tools That Help

Interestingly, the COVID-19 disruption is forcing industries to look for opportunities to stand out amidst the chaos. Technology such as AI, IoT, cloud and data analytics should now be acknowledged not just as buzz words, but as tools that help companies and solution providers leap forward as they find new ways to innovate and integrate these technologies with existing infrastructures.

At Milestone, we stand together with our customers and partners, and pledge to continually facilitate connections and networks, to innovate and deliver solutions that help minimize and mitigate impact to their bottom-line, while helping to make the cities of tomorrow smarter and safer. Together, we will come out ahead from these times of uncertainty.

For more information about our solutions visit: https://www.milestonesys.com/solutions/platform/video-management-software/xprotect-expert/

By Benjamin Low, VP Milestone Systems APAC