Technical support | Milestone Post

Jun 10

Helping Businesses Meet Video Management Needs

The COVID-19 pandemic is redefining how businesses across the globe serve their customers. Ritesh Deokar, Country Manager for Milestone Systems India, explains to CRN India how the company has gone the...

Apr 23

Turn Downtime into Uptime: Milestone Offers Free Technical Training and System Micro Health Checks During COVID-19 Limits

The COVID-19 pandemic has changed the dynamics of business, presenting both new challenges and opportunities. Milestone is directing its efforts to areas that can make a positive impact for the...

Mar 03

Five Tech Tools to Deploy Your Video Smoothly

Over almost a dozen years working in Technical Support at Milestone Systems, it’s clear to me that there is always a need to find new and innovative ways to distribute...

Nov 20

Introducing the Milestone Troubleshooting Assistant

Occasionally, there are issues that arise in an XProtect VMS system. Fortunately, there are a host of resources to help you out and get your issues resolved, your system fixed,...

Nov 07

Not Enough People or Not Enough Expertise?

Tech Support at Milestone Systems in the Americas region has been making some changes for the company’s partners and customers to get the expert CARE they need, when they need...

Jun 17

Why You Need A Vendor That Cares

It sounds pretty simple really, doesn’t it? As an organisation with a strong security mission, you have invested a lot of money – not to mention time, effort, expertise –...

Jun 10

Is the Security Industry Keeping Up with the Rapidly Changing Role of the IT Professional?

I've been a Solutions Engineer with Milestone Systems for over nine years, and worked within software development, systems engineering and the security space for more than 20 years. I like...

May 03

From Colombia to México, Lina Alfaro Moves Forward Her Career and the Role of Women in Engineering

Lina Alfaro is an Electrical Engineer with a broad background in networks and telecommunications and a great deal of experience in the administration and technical support of Windows Server OS...

Mar 14

Volume Up; Wait Time Down – How Best Practice Brings Success in Technical Support

I joined the Milestone Americas team over a year ago with more than two decades of experience in the IT industry, most recently as the Chief Information Officer for a...

Oct 18

Milestone Systems: An Open Platform for Employee Professional Growth

Listed in both 2017 and 2018 as a ‘Best Company to Work For’ by Oregon Business Magazine, Milestone Systems works hard to provide an excellent work environment with rewarding career...

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Quotable Quips

My phone in my pocket is my office no matter where I am in the wild. Milestone Mobile makes me powerful. Policing has been reactive but this integrative technology moves it to proactive.

Sgt. O’Hare Hartford Police Dept. 2018

Artificial Intelligence is the next evolution of video analytics, but instead of building algorithms around something that we’re looking at, we’re building systems that actually learn what’s happening, on the fly.

Mike Sherwood Dir. of Technical Operations, Milestone Systems

Trust in technology is a pressing issue of our time.

Satya Nadella on WSJ.com Oct 2016

Milestone is driven to see one another in our community succeed. We cannot develop new innovations in a vacuum. The best understand it takes more than just one company alone. Those who share the same mission can collaborate. Instead of making one small step for mankind, together we can take many small steps for a bigger leap!

Mike Sherwood Dir. Technical Services, Milestone

What most customers are looking for is interoperability; openness to work with multiple cameras; switches; servers; integration with access control and other third-party products; and to do all of that reliably. It allows the customer to feel like they aren’t being cornered, they aren’t being put into a proprietary-type situation that they might regret later.

Brent Edmunds President and Co-Founder, Stone Security

While the total solution should be the focus of any installation, there is risk in deploying a complete end-to-end solution from a single manufacturer as you may not be leveraging the best technology for each functional requirement. In addition, tackling a full solution as a single project adds complexity and introduces installation challenges which can ultimately lead to issues with customer satisfaction.

Mike Sherwood Milestone Systems Americas Director of Technical Operations

The Internet has been one of the most important inventions of modern life and has provided a foundation for innovations that we now rely on. Interestingly, this level of reliance on the Internet has only come about within the last 10 years with the introduction of the full screen smart phone. Indeed, standards can move slowly, even once they have seen full adoption it still takes time for innovation. But once innovation starts, it is exponential in growth, and to support this growth you must have a solid foundational standard.

Mike Sherwood Milestone Systems Americas Director of Technical Operations

The world is changing quickly — and with change comes opportunity. The power of multiple partnerships offers customers a fully integrated solution. With close co-development and teamwork, we provide countless solutions for integrated video management.

Benjamin Low VP of Sales for Asia Pacific at Milestone Systems

My goal is moving from Hartford as a Safe City to helping it become a Smart City. With the Milestone open platform we are moving beyond crime to improving the city’s economy, bringing in more business via marketing intelligence, traffic management, better snow removal, etc.

Sgt Jonmichael O’Hare Capital City Crime Center (C4)

Milestone sees the artificial intelligence and machine learning technologies as creating hyper growth markets by enabling IoT software companies to aggregate large numbers of connected devices and integrate them to form a new smart systems automation market. Milestone is prioritizing our technology roadmaps to capture these hyper growth opportunities. Several innovative technology investment areas will be delivered over the coming years.

Kenneth Hune Petersen Chief Sales and Marketing Officer at Milestone Systems

Milestone Systems announces Thomas Jensen as new CEO

August 18, 2020

Copenhagen, August 18, 2020 – After an extensive search for the right candidate for the CEO position at Milestone Systems, the Board of Directors is delighted to announce that Thomas Jensen has accepted the role.

The Cloud, The Edge, and The Future — Hot Topics at this Year’s MIPS 2020, Dallas

March 10, 2020

Milestone Systems’ annual MIPS event this year brought together a rich community of video, security, and technology solution partners focused on advancing innovation.

Milestone Systems Appoints New Director of Regional Marketing

January 22, 2020

James Eastwood will work closely with upper-level managers and the sales team in the Americas to identify channel and customer specific marketing opportunities that drive sales and brand awareness across North, Central, and South America.