The COVID-19 pandemic has changed the dynamics of business, presenting both new challenges and opportunities. Milestone is directing its efforts to areas that can make a positive impact for the community of partners and customers.
With travel severely limited and physical access to customer sites greatly reduced, remote services enable upkeep of performance – by both staff and systems. To help our partners take better care of their customer installations in these times, Milestone Systems Americas is offering the remote means to maintain expertise, partner certifications and healthy customer operations: free through the end of June. Check with your Milestone Channel Business Manager for more information.
- Free training: Milestone will provide more than half a million dollars’ worth of billable training and certification testing for free from April through the end of June in the Americas regions.
- Free additional technical content: Milestone is adding significant video management tutorial sessions to the Milestone Systems YouTube channel.
- Free micro-health checks of customer system installations are available through the end of June, carried out remotely by the Tech Support teams in the Americas regions.
Milestone’s full Professional Services consist of six standard offerings: installation assistance, software upgrade assistance, hardware migration, E to C code migration, system health check and mini system health check. Prior to COVID-19 most of these engagements were onsite. Now Milestone is offering them remotely as well.
New Remote Micro Health Check – FREE!
In addition to the standard Pro Services, Milestone now introduces a free remote option from the Technical Support team: a Micro Health Check. This is a multi-point verification of an installation and is designed to ensure a reliable XProtect system is running at the customer facilities.
The Micro Health Check’s free, 10-point inspection looks for errors in configuration such as missing updates or low disk space, and it recommends corrective action. This free offering is a great way for Milestone users to get a quick checkup on their system direct from Milestone, to ensure the continued health and reliability of their XProtect video management system (VMS).
FREE Technical Training, Live Demos
Less travel also means that many system integrators want to use the additional time now available to train their technicians. Keeping skills up to date on new product technology strengthens market differentiation and improves customer satisfaction through informed implementations.
To fulfill this need, Milestone in the Americas has redirected some Technical Support and Solutions Engineers to assist with the free, online classes and meet additional requests for XProtect training. The Milestone YouTube channel has also been increased with new technical know-how tutorials.
Milestone Partners can also experience a free, 1-to-1, personalized, online, live demonstration of XProtect VMS. They can learn how to deliver exceptional demos of the software and with proven third-party applications. Book a free Milestone demo here.
As the security industry continues to face an evolving business environment, expectations for manufacturer partners also change. Milestone wants to be at the forefront of managing this change and the steps Milestone is taking can help in adapting to the situation right now, with valuable benefits well into the future.